Seriously?

The other day I picked up my phone only to discover that I didn't have a dial tone. I knew I paid my last bill so obviously this was a technical problem. So like the responsible person that I occasionally am, I called AT&T on my cell and used their automated system to report the issue. While being prompted by the digital voice I came to a startling realization. AT&T thinks their customers are a bunch of idiots. My first clue was when I was asked if the problem was only on one phone or all the phones in the house. Obviously if only one phone wasn't working the problem would be with that phone. I'm fairly sure that's a no-brainer.

But I didn't really get the whole we-think-you’re-insanely-stupid message until they asked me if I was calling from the phone line on which I couldn't get a dial tone.

I guess they thought that I was confused; that I couldn't understand why there was no dial tone after I started pressing buttons or something.

The really sad part is that you KNOW the reason they have to ask these questions is because of experiences with other truly clueless callers; people who think that charging their phone's battery means running into it at an extremely fast speed.

And before you say it, I am the first to admit that I've had plenty of brain dead moments but not knowing that you can't call from a phone that doesn't have a dial tone? That's pushing it.

Kyra Davis
Bestselling Author of:
SEX, MURDER AND A DOUBLE LATTE,
PASSION, BETRAYAL AND KILLER HIGHLIGHTS,
OBSESSION, DECEIT AND REALLY DARK CHOCOLATE
and
SO MUCH FOR MY HAPPY ENDING